FAQ

MyDrinx occasionally offers promotional deals for both members and non-members, including free shipping, discount codes and engraved products. These deals are typically available around Valentine's Day, Father's Day, Black Friday (Cyber Week), and Christmas. Create an account and subscribe to our newsletter to stay updated.

If you’d like to leave feedback on our service and products, please email us at Shop@mydrinx.shop, and we’ll be happy to consider your comments.

To log in to your account, click this link or select the icon in the top-right corner of the website and enter your email address and password. To log out, go to your Account from the top-right corner of the website and select "Logout." Alternatively, you can paste this URL into your browser: https://mydrinx.shop/account/logout. If you encounter any issues, please contact us at shop@mydrinx.shop for assistance.

You can create an account by clicking [here]. Simply choose CREATE ACCOUNT and follow the instructions.

No, but you can always write to our support email and we will be happy to help you.

If you’ve requested a password reset but haven’t received the email, please check your spam or secondary folders, as it might have ended up there. If your account uses a corporate domain email address, verify with your administrator that emails from external sources like ours are not being blocked. If you’ve tried these steps and still can’t find the email, please contact our customer service at shop@mydrinx.shop, and we will assist you.

To delete your account, please contact our customer service at shop@mydrinx.shop and provide the email address associated with your account. We will be happy to assist you with this request.

Please contact our customer service, and we will gladly assist you with the change. Be sure to providen the email address currently associated with your account.

To subscribe, you can create a free account on our website here. Alternatively, you can scroll to the bottom of any page on our website and enter your email address in the designated field.

Orders are generally processed within 1-5 business days. And typically arrive within 2-5 business days. Once your order ships, you will receive an email with tracking information so you can monitor your delivery. Delivery is generally prompt, however, unforeseen delays can occur, often stemming from customs or carrier-related complications, for which we are not liable.

Products are shipped using courier services. A person of legal drinking age must sign for the delivery. If a delivery attempt fails, the carrier will leave a notice, and you must arrange delivery or pickup with the carrier to prevent the shipment from being returned, which may incur additional shipping costs.

Delivery to PO Box and APO/FPO addresses is not available. We cannot guarantee exact delivery dates and do not accept liability for costs associated with shipping to temporary locations (hotels, holiday homes, etc.) in case of failed deliveries.

You can cancel your order for a full refund within 24H of purchase, provided it has not shipped. Email us at shop@mydrinx.shop for assistance. Once an order has shipped, cancellation is no longer possible.

Yes, you can track your order. When your order ships, you will receive a shipping notice with tracking information, which may take up to 72 hours to become active. To ensure you receive important notices, add our email to your address book or move one of our emails to your primary inbox. The tracking link will allow you to monitor your delivery and, in some cases, customize it. If you need help tracking your order, please contact us at shop@mydrinx.shop.

Unfortunatley once the product is received there is no possibility to return it. We do not offer returns based on taste preferences or a change of heart.

Yes, we can postpone shipping your order to a more convenient date. Contact us immediately after placing your order, providing the following information:

• • Order number
• • Desired shipping date

We will be happy to accommodate your request.

Once an order is placed, you can add or remove products if the order has not yet shipped. Contact us via shop@mydrinx.shop with the following information:

• • Order number
• • Product to be add/removed

We will handle your request as soon as possible. If your order has already shipped, modifications are not possible.

Here are all countries and delivery conditions https://mydrinx.shop/pages/shipments

If the tracking indicates that the package was delivered but you haven't received it, don't panic!

Check with household members, neighbors, concierge services (if applicable), and others who might have access to your deliveries. Carriers sometimes leave packages in what they consider safe areas, so check around your property as well. Most packages are found this way before we start investigating.

If you still can't locate the package after trying the above steps, please email us at shop@mydrinx.shop with as much information as possible, including any security camera footage around the delivery time indicated on the tracking. This can significantly speed up the resolution process.

Orders can be returned for various reasons, such as three unsuccessful delivery attempts, insufficient address information, or damage during transit. If your order has been returned, please contact us at shop@mydrinx.shop, and we'll assist you.

Please contact our customer support team at shop@mydrinx.shop. Note that we can accommodate address changes before the order ships, but once it is in transit, changes are not possible. The tracking website may offer payable customization options if you have a personal account.

If your order is incorrect, damaged, incomplete, or marked as delivered but not received, please contact us at shop@mydrinx.shop within 24 hours. Include your order number, a description of the issue, and photos of the package and contents. Keep all items in their original condition so we can assist you promptly.

Yes, you can enter separate billing and shipping addresses at checkout.

First, enter your shipping address, then provide the details for your preferred payment method. The billing address must match the one linked to your payment method. By default, the billing address is the same as the shipping address.

To enter a different billing address, uncheck the box that says "Use shipping address as billing address." This allows you to enter your preferred billing address. If you have a saved billing address on your account, you can select it from the drop-down menu, or choose "Use a new address" and enter the details.

You will be charged the full amount at the time you place your order.

We accept Google Pay, Apple Pay, Crypto Pay and all major debit/credit cards through shopify payments, ensuring safe, secure, and easy payments for our customers.

We take extensive measures to ensure the information you enter on our website remains secure. Additionally, your payments are protected by a verified third-party payment processing service.

Your information is kept strictly confidential and will never be shared or misused. We prioritize your privacy, ensuring your data remains secure with us.

For Visa and MasterCard, the three-digit CVV is located on the signature panel on the back of the card.

For American Express, the four-digit CVV is located on the front of the card above the credit card number.

To update your payment method, log in to your account and click on "Manage Your Membership" at the top right corner of the website. Navigate to "Change billing" and click "Send Email." We will send you an email with instructions to update your payment method. If you placed an order using the wrong credit/debit card, please contact us at shop@mydrinx.shop, and we'll help you resolve the issue.

First, check your bank statement for a charge from Mydrinx.com. You can also access your Order History from your Mydrinx profile to see if the order appears. If not, your order may not have gone through. You can place the order again or contact us at shop@mydrinx.shop for confirmation.

If you see a charge but cannot find the order confirmation email, check your spam or secondary folders. If your Mydrinx.com account is linked to a corporate email address, ask your administrator to ensure emails from us are not blocked.

If you have tried these steps and still can't find the email, contact our customer service at shop@mydrinx.shop, and we will assist you

Refunds typically take 10 days to process and return to your account. In some cases, it may take a few extra days depending on your bank. If you haven't received your refund within 12 days, contact our customer service at shop@mydrinx.shop for further assistance.

You can reach our Customer Support Team through the website, email, social media, or phone.

To get in touch via the website, open the "Get Help" menu at the bottom of the screen and select "Contact Us." From there, you can send us an email or start a live chat if available.

Alternatively, email us directly at shop@mydrinx.shop. We aim to respond to emails within 24 hours* during the week. If you don't receive a reply within this time, please check your spam folder.

We recommend adding our email address, shop@mydrinx.shop, to your contact list or marking it as "not spam" to ensure you receive our responses.

Additionally, you can leave us a voicemail. Include your order details, and our team will respond via the email address linked to your account.

Please note that during peak times, response times may be longer due to high volumes of support requests.